Please check your junk/spam folder first. If it’s not there, it’s likely there was a spelling mistake in the email you gave us. Please contact us with your full name and the country you are ordering to and we will get back to you.

When your order was dispatched you should have received an email with tracking information. Customers with an account will be able to find tracking information in ‘my account’. If you can’t find this, contact us and we can send you a tracking link.

If your tracking hasn’t updated in a couple of days, please contact us so we can check on the progress of your order.

Currently, we ship to: UK, USA, EU, Norway, Switzerland, Canada, Australia, New Zealand, Japan, South Korea and Singapore.

If you wish to order from another country, please contact us with your address and which items you wish to order and we will be able to send you a quote for shipping costs. We've shipped orders across the world - usually there's an option available.

Orders usually get sent to be fulfilled within an hour, so it is often too late for us to cancel or alter your order once we see your request. Please reach out straight away and we will do our best to edit or cancel an order if it is within working hours.

Once your order arrives, we will be able to arrange a return for any items you wish to return for a refund. Or if possible, refuse the delivery.

We can always accept returns if they are unused and have been tried on in a clean environment. We do not cover the cost of return postage, so please consider these costs before ordering and see our full returns policy for more details here.

Order times vary depending on the country and the items ordered. For some locations, there are different, faster shipping options available at checkout.

Please see our shipping information page for more detailed information.

Of course! We’re sorry to hear that one of our items wasn’t up to standard. Please contact us with an image and/or description of the fault so we can understand what went wrong. We will always work with you to find the best resolution.

Please refer to the size guide on the product page as a first reference.

If you are still unsure please reach out to us with your measurements and the product you are looking at, and we will be happy to advise.

Please note, the size charts for similar products are not always the same, so ensure you are checking the chart on the product page. Eg. our leather and neoprene belt have different size charts.

If the product is unused and like new then we are able to accept a return for a different size. Please contact us with images to confirm the condition of the item and we can send you a returns address.

Please note, we do not cover the cost of returns, so please consider where the item is shipped from before ordering.

We regularly have new stock arriving to our warehouses, so we recommend you sign up for a 'back in stock' alert to be the first to hear.